Regarding Endeavors Issue and Version Update
[Addendum 10:15 AM, Nov 05, 2019]
The automatic update for version Version 1.13.1 was applied at approximately 10:00 AM, Nov 05, 2019. In addition, we have finished applying fixes for this issue's underlying causes.
As a token of our appreciation, the following item has been sent to players who started playing before 10:00 AM, Nov 05, 2019.
・Tenfold Summon Voucher x1
This gift can be claimed from your goodie box for up to seven days after logging in. If the gift isn’t retrieved within seven days, it will be lost.
[Update 3:10 PM, Nov 01, 2019]
Version 1.13.1 has been released at approximately 10:00 AM, Nov 01, 2019. It includes fixes for this issue's underlying causes, and for the endeavors history page not displaying following the previous temporary fix.
Notes: It may take time for the store to reflect the updated information.
The fixes will only be applied after the automatic update planned at approximately 10:00 AM, Nov 05, 2019.
[Update 1:00 PM, Oct 31, 2019]
Following the above issue, we will send players the rewards that they couldn't obtain even though they had cleared the associated endeavors.
All players who match the following conditions are eligible:
- Cleared the Standard Daily Endeavors between 1:00 PM, Oct 27, 2019 and 12:59 PM, Oct 28, 2019 but didn't claim their associated rewards before 12:59 PM, Oct 29, 2019.
- Cleared the Trick or Treasure! endeavors between 1:00 PM, Oct 28, 2019 and 12:59 PM, Oct 29, 2019, and claimed all their associated rewards.
- Updated the game to version 1.13.0 before 12:59 PM, Oct 29, 2019.
Eligible players can claim these rewards from their goodie boxes for up to 7 days after reception.
[Addendum 6:05 PM, Oct 29, 2019]
We have made a temporary fix for this issue in the data update applied at 6:00 PM, Oct 29, 2019.
Following this, the History page of the Endeavors menu will not be accessible for the time being.
We plan to fix the endeavor history's accessibility and the underlying cause of this issue in a future update.
We have confirmed that the following issue regarding endeavors is occurring in v1.13.0.
Details of the issue
When clearing all the endeavors in the top part of the Daily and Special tabs of the endeavor menu, the other endeavors of these tabs will not display anymore, and their rewards will be impossible to claim.
Example: Clearing all the endeavors in the Trick or Treasure! tab and claiming all the associated rewards will make the Standard Daily Endeavors disappear.
This will also happen if updating the game to v1.13.0 after clearing the event endeavors and claiming their rewards.
How to avoid this issue
Please clear any endeavor that is not in the top part of the Daily or Special tabs, and claim its reward before clearing the endeavors in the top part of these tabs.
As of yet, there is no known way to fix this issue if it has already happened.
We are currently investigating this issue. Any further updates will be posted in this notice.